Return Policy

Thank you for choosing to support  Luster Labs. 

When your garment arrives, and if it does not suit your needs, you have 15 days to return it to us. 

After the delivery date.

(For WHS hygiene reasons we are unable to accept items that are not in the same pristine condition when despatched to you, ie must not have been worn or exhibit odours or marks, and still has their original labels attached. Otherwise, we cannot accept the return, and your request will be Invalid.)

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HOW DO I RETURN ITEM/S?

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1. Place item/s back into the box you received them in carefully.

2. Add written information to this copy on a separate piece of paper.

YOUR NAME:

ORDER NUMBER:

PLEASE IDENTIFY YOUR NEED:

If you require an EXCHANGE of an item/s at the same price point. eg size change or colour change please be specific. we want to get this right for you.

If you want a VOUCHER - it must be spent on the website.

If you want a REFUND. (conditions apply:- These can only be given if the item/s is faulty or 'not fit for purpose'. We cannot assist you if you have just had a change of mind. ACCC - Consumer Law

Secure the box and forward it to:-

Luster Labs

202/187 Liverpool Street

SYDNEY  N.S.W 2000

AUSTRALIA.                    (Please check as this is the only address for contact)

What happens when I require an EXCHANGE?

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* Upon receipt of the item/s, we will ship the required exchange item/s if available, and pay the shipping costs.

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What happens when I require a VOUCHER?

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* Upon receipt of item/s, we will send you a CODE corresponding to the original purchase price, which remains valid for 1(one) year. To place your new order enter the CODE received on the shipping cart page. 

If you choose a replacement item/s that exceeds the voucher amount, you will need to pay the balance.

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What happens if I require a REFUND?

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*Upon receipt of the item/s and meeting the condition requirements we will refund the purchase price to the account used for payment within 10 days.

Do you have to pay for the cost of returns? - You are required to pay for the returning of any item/s. 

We do recommend that you use economy shipping with a 'Tracking' provision.

If you have any challenges or difficulties using this process, don't hesitate to contact our

Customer Satisfaction Department: contact@lusterlabs.com 

It is our desire to see you well dressed and smiling at all times.

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